Safeguard your online purchases with our Money Back Guarantee.

When you make a payment on the our website, you can now buy a Money Back Guarantee to protect your purchase of physical goods on selected transactions. If you purchase the Money Back Guarantee, you will have the option to return your merchandise to us in exchange for a reimbursement (not including the Guarantee fee), provided that you file a complete reimbursement request within 45 days of payment.

This program will only be offered for tangible goods transactions of less than $1,000.00 USD with pre-qualified sellers. We may take additional criteria into account in deciding whether to offer the Money Back Guarantee on a particular transaction.

You will know if a transaction qualifies when you get to the Confirm Payment Details page. If we are offering the Money Back Guarantee, you will see a check box quoting the price of the Guarantee for that transaction. Just click on the box before you send payment. For more complete information about the Money Back Guarantee and its specific exclusions and fees, please go to the Money Back Guarantee Policy of the User Agreement.

If you purchased Money Back Guarantee  and would like to file a request for reimbursement, just log in to your account and go to the Security Center link in the footer of any page, and click on the Reimbursement Request Form link in the 'For Buyers' column.

For more general information about our Money Back Guarantee, including specific terms and exclusions, please go to the  Money Back Guarantee section of the Help Center or the Money Back Guarantee Policy of the User Agreement.

Buyer-friendly policy: please email us at Green.Cross@Live.com in time if the product lost or destoried by accident in transit. We will take the loss and give you a satisified solution.